policies

Guest Policies

Guest Code of Conduct

Through joyful learning and discovery, The DoSeum Experience grows curious minds, connects families, and transforms communities. In concert with this mission, the health, safety, and well-being—both physical and emotional—of all DoSeum Guests and Staff is our top priority. As such, we ask that all guests adhere to the following Code of Conduct.

General Conduct

Courteous and respectful behavior is expected of everyone. We ask that all Guests participate in our Three Favors:

  • Walk & Talk: We ask that Guests use their walking feet and talking voices within our spaces. Please refrain from running or shouting.

  • Stay & Play Together: We ask that families stay together. Minor children should not be left unattended. All Guests under the age of 17 must be accompanied by an adult at all times.

  • Share & Take Care: Please be mindful of other Guests and their ability to also play in The DoSeum. Respect museum exhibits and facilities.

 

Prohibited Behaviors

  • Use of offensive, abusive, or threatening language or behavior toward Staff or other Guests. Racist, misogynist, or exclusionary language towards BIPOC (Black, Indigenous, & people of color) and LGBTQ (lesbian, gay, bi, trans, queer) or people with disabilities will not be tolerated.

  • Behavior related to bullying and cyberbullying as defined by Texas Education Code (TEC) §37.0832

  • Fighting or other disorderly or disruptive conduct.

  • Tampering with, defacing, damaging, destroying, or removing any DoSeum property (including gardens).

  • The sale of goods or services without prior written approval from The DoSeum.

  • The distribution of printed or recorded materials of any kind without prior written approval from The DoSeum.

  • Solicitations of any kind—whether commercial, religious, or otherwise—or conducting any unauthorized commercial activities, including solicitations of money or other contributions or donations.

  • Feeding, petting, touching, harassing, or harming of any wildlife—such as birds—on DoSeum property is prohibited

  • Other prohibited behaviors explicitly noted in previous sections of the Guest Code of Conduct, as well as any other behavior determined by DoSeum Staff to threaten the health or safety of Guests, Staff, or property.

 

Prohibited Items

  • Firearms.

  • The use of tobacco, smoking, or vaping products.

  • Illegal substances.

  • Alcoholic beverages not sold or provided on premises (e.g., during an evening event).

  • Drones, hoverboards, skateboards, or skates, including sneakers with wheels.

  • Tripods and other professional photography equipment without prior written approval from The DoSeum.

 

Dress

Proper attire, including shirts and shoes, must be worn at all* times. Clothing or tattoos with offensive language or graphics are not permitted. Examples of clothing not permitted are those displaying profanity, discrimination against any group, graphic violence, pornography, or support of illegal activity. Examples of prohibited symbolism: Nazi swastika; Confederate flag.

*Dress code for children playing in Will’s Stream: Swim diapers and bottoms (no shirts, no shoes, no problem!)

Photography

  1. Commercial photography and filming are conducted at The DoSeum. Entry into the facility and/or purchase of an admission ticket constitutes your consent for The DoSeum to use any pictures or films it deems appropriate without payment, inspection, or review.

  2. We request that all photography, filming, or recording by Guests be used for their personal use only. Photography, filming, or recording of guests not in your party is not permitted.

  3. Photography, filming, or recording of any kind for unapproved commercial purposes is prohibited.

 

Service Animals

In accordance with Texas law and the federal Americans with Disabilities Act (ADA), service animals are welcome to accompany Guests with disabilities at The DoSeum. A Service Animal is a dog or horse that is individually trained to perform tasks or do work for the benefit of a Guest with a disability. All other animals are not considered service animals. Pets and comfort animals are not permitted on museum property.

Service animals should remain on a leash or in a harness, and they are required to remain under the control of their handler at all times. Service animals are not permitted to enter water features in The DoSeum’s outdoor areas. The DoSeum reserves the right to refuse admission to a service animal that poses a direct threat to the health and safety of others. If a service animal is aggressive towards Guests or Staff, The DoSeum will ask its owner to remove the animal from the premises.

 

DoSeum Rights

  • By entering The DoSeum, you agree, on behalf of yourself and any minor children accompanying you, to voluntarily assume all risk, including the risk of personal injury (including death) or illness, the risk of exposure to communicable diseases including COVID-19, or the risk of lost, stolen, or damaged property, arising from or related to your entry into the museum and participation in any activities on museum property. In addition, you agree that the museum will not be responsible for any such injury or illnesses, property damage, or other loss, and the museum is released and discharged from such liability to the fullest extent of the law.

  • This Code of Conduct was established as a commitment and promise to its Guests. The DoSeum reserves the right to add, withdraw, or modify these terms and policies at its discretion in order to ensure the health and safety of Guests and Staff. The DoSeum reserves the right to deny admission, prevent entry, or require a Guest already admitted to leave The DoSeum without refund, liability, or compensation for failure to comply with any standards outlined in the Guest Code of Conduct

  • The DoSeum is committed to the full inclusion of all qualified individuals. As part of this commitment, The DoSeum will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed please contact Human Resources, 210-572-0620.