Members FAQs

We are so excited that The DoSeum's doors are open to San Antonio and trust you are enjoying your membership. We understand with the new membership levels that you may have some questions.

For your convenience, we have included answers to Frequently Asked Questions below.

Please note that at this time renewals must be processed at Point Of Sale.

Thank you for all you do to support The DoSeum and our mission to grow minds, connect families and transform communities through joyful learning and discovery.

Can I apply my admission fees toward the purchase of a membership?

Yes; however, the number of admissions that can be applied depends on the level of membership.  Two general admission tickets can be applied to a General Membership and up to eight general admission tickets can be applied for other levels depending on the level purchased. (Ex. General Level with 6 add-on’s $225 - $96 admission tickets applied = $129 charged to upgrade to a membership).

Your sales receipt is required and must be applied the day of your visit.

This can only be done in person, not online. 

What is the difference between a General Membership & Premier Level?

The Premier Level has reciprocal benefits as part of the ASTC & ACM Travel Programs. These programs allow you to receive 50% or free admission to Children’s Museums and Science Centers depending on the institution. You can find a listing of the participating institutions at http://www.childrensmuseums.org/childrens-museums/find-a-childrens-museum/ and  http://www.astc.org/passport/

Cost to upgrade to a Premier level is $30

How can I renew my membership?

The DoSeum now offers more for its members, with brand new membership packages and members-only benefits. Members can now tailor fit their membership to the needs of their family -- whether your family includes grandparents, aunts and uncles, single moms and dads, The DoSeum has a membership to fit your family. 

There are 2 easy ways to renew:

  1. Renew over the phone by calling our membership department at 210-572-0626
  2. Or renew onsite at The DoSeum's membership kiosk.

How many add-ons can I have and who can be added?

  • You can add on up to 6 additional individuals to the General Membership.
  • All must be named but do not have to be in the same house hold.
  • Must be at least a minimum of 1 child

What is the meaning of “named adults?”

  • At the time of joining, all adults included on the membership must be named.
  • Only those listed on the membership will be allowed free entry.

How long until I receive my membership information?

When purchasing in person at POS you will receive two key tags and a welcome book at the admission counter. Please note that you should be prepared to present an ID with Key tags to gain entrance when visiting the museum.

If purchasing online you will present your ID photo at the admission counter at your first visit to receive your two (2) key tags and welcome book. Please note that you should be prepared to present an ID with Key tags to gain entrance when visiting the museum.

Can I transfer my membership if I move?

Membership benefits are non-transferable and are to be used by the Member’s household/immediate family. This policy is intended to prevent any misuse of memberships, which result in loss of revenue and may ultimately cause us to raise prices. 

Can I get a refund on my membership?

As a 501(c) 3 nonprofit organization, we do not issue refunds. Thank you for your support and understanding. 

Tax Information?

All memberships are 100% tax deductible. The original receipt of purchase may be used for tax purposes or if purchased online the email receipt.

What if my question isn’t answered here?

Please call the membership department at 210.572.0635 or email membership@thedoseum.org.

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