Members FAQs - The DoSeum

Members FAQs

Frequently Asked Questions

 

Thank you for all you DO to support The DoSeum and our mission to grow minds, connect families and transform communities through joyful learning and discovery.

For your convenience, we have included answers to Member's FAQ's below.

Can I apply my admission fees toward the purchase of a membership?

Yes; however, the number of admissions that can be applied depends on the level of membership.  

Two general admission tickets can be applied to a General Membership and up to eight general admission tickets can be applied for other levels depending on the level purchased.

(Ex. General Level with 6 add-on’s $225 - $96 admission tickets applied = $129 charged to upgrade to a membership).

Your sales receipt is required and must be applied the day of your visit.

This can only be done in person, not online.

How can I renew my membership?

The DoSeum now offers more for its members, with brand new membership packages and members-only benefits. Members can now tailor fit their membership to the needs of their family -- whether your family includes grandparents, aunts and uncles, single moms and dads, The DoSeum has a membership to fit your family. 

There are 3 easy ways to renew:

  1. Renew over the phone by calling our membership department at 210-572-0626
  2. Renew onsite at The DoSeum's membership kiosk.
  3. Renew using the link the DoSeum emails out a month before your membership expires. 

What is the meaning of “named adults?”

At the time of joining, all adults included on the membership must be named.  Only those listed on the membership will be allowed free entry 

Can my adult child be named on the Grandparent Membership?

No, this level is designed for grandparents living in the same household, and up to 5 unnamed children 

I have a Family+1, do I need to be present for my unnamed caregiver to visit?

You do not have to be present for the caretaker to visit. Just have them bring your membership card. 

I have a General Membership, am I able to utilize the NEW benefits?

General members can enjoy all the new benefits aside from Reciprocity. If you are a general member wanting to visit other museums, please call us to upgrade your membership.

How long until I receive my membership information?

When purchasing in person at front desk you will receive one membership card at the admission counter. 

Purchased a membership as a gift?

Click here to download a certificate that can be personalized and sent to the recipient! 

What are the other museums I can visit with my membership?

As a Member, you can visit other ASTC and ACM accredited institutions. The ASTC travel Passport program grants free admission to Members when you travel outside of your local area. The visiting museum must be located at least 90 miles from your address and 90 miles from the DoSeum. Please call ahead to verify the number of admission tickets. A full list of participating museums can be found here: https://www.astc.org/passport/

The ACM Reciprocal Network offers 50% off admission to participating museums. A list of those museums can be found here:
https://findachildrensmuseum.org/reciprocal-network/
 

* This applies only to Premier members, and those who purchased a membership starting June 01, 2019. If you are unsure of your level, please give us a call to confirm

** ACM benefits apply to the Family of 3 level and above

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