FAQ - The DoSeum

FAQ

How much is admission to The DoSeum? Do I have to pay extra to see special exhibits?

Admission to The DoSeum is $14 per person above the age of one and free for members.  You do not need to pay any extra admission for special exhibits or drop-in programs.

What are DoSeum hours?

Is The DoSeum handicap accessible?

Yes, all hallways, exhibits and restrooms are handicap accessible at The DoSeum.

How long does it take to go through The DoSeum?

Depending on your child’s age, which programs you attend, or favorability of one exhibit over another, the length of your visit may vary every time.  We advise planning for 1-3 hours.  You may consider planning for breaks to prevent tiredness.

Do you allow re-entry?

Admission is good for your selected day. Guests may leave and return during their chosen day and simply show their receipt or check-in identifier (sticker or wrist band) at the front desk upon re-entry.

Are The DoSeum exhibits suitable for all ages?

Our exhibits and programs are thoughtfully designed to accommodate a wide range of ages, interests and developmental stages from birth- age 10. See our exhibits page for details on each exhibit. Learn more about Exhibits here.

Does The DoSeum have parking?

The DoSeum is pleased to offer free parking spaces in our North parking lot located at the intersection of Humphreys Ave. and Margaret St.

Additional visitor parking is available in our South (staff) parking lot along Brackenridge Ave.

Visitors, please respect our neighbors do not park in any lots belonging to neighboring businesses or Lion's Field Park. Parking in these lots may result in your car being towed at your own expense. 

Can I visit The DoSeum as an adult without a child?

Keeping our space safe and family friendly is important.  Adults (18 years and older) unaccompanied by a child are welcome, however they must present a valid ID or driver’s license  upon arrival to run through our Raptor system.

Can I drop off my child for the day and leave, or do I have to be with my child at all times?

All children must be accompanied by an adult while visiting The DoSeum. 

What are your cleaning procedures? How do you prevent the spread of germs?

The DoSeum takes every possible precaution to help prevent the spread of germs at the museum.

  • Our exhibits are sanitized multiple times throughout the day, and we conduct deep cleaning on the entire facility every night.

  • All items handled by children are specially cleaned every night, using sprays to prevent the spread of insects or germs.  We use disinfecting sprays on surfaces, an industrial dishwasher for loose items, and a washing machine for costumes.

  • Handwashing is one of the most effective ways to prevent the spread of many types of infection and illness. In addition to handwashing facilities in every bathroom, The DoSeum also offers hand sanitization stations (containing 70% alcohol) throughout the museum.

  • A full-time cleaning team consistently cleans the restrooms, galleries and all hands-on items throughout the museum with a bleach and water solution recommended for use by schools.  During high peak periods, we double the number of cleaning staff. 

  • Staff is required to consistently wash their hands.

What are your sick child policies?

Our staff carefully monitors the Museum’s facilities around the clock. We work hard to ensure children enjoy play time in a safe and clean environment, and in return expect parents to screen their children’s health and play responsibly. Parents of potentially sick children will be addressed in a respectful manner. 

How do you clean Little Town and Little Crawler Park?

  • Exhibit items are cleaned throughout the day during operating hours.

  • Surgical room shoe covers are required at all times on adult feet in Little Crawlers Park.

  • Visitors are asked to put toys that have been mouthed in a designated bin near the entrance.

  • All toys go through a process of deep cleaning in the evening in which they are disinfected and washed.

How is The DoSeum an environmentally-friendly project?

  1. Commitment to the Environment & Sustainability Site Development: The DoSeum construction project will restore or protect a minimum of 50% of the site area outside of the building footprint with native or adopted vegetation in order to restore damaged areas to provide habitat and promote biodiversity.

  2. LEED Gold Certification: The DoSeum is on its way to becoming LEED Gold Certified by meeting the strict criteria set forth by the U.S. Green Building Council.

  3. Solar Panel & Recycling Projects: The DoSeum will be equipped with 705 solar panels that will produce 20-25% of the museum’s energy used, and approximately 98% of construction waste will be recycled.

  4. Water Balance & Re-Use: The DoSeum will utilize a recirculation system to treat and appropriately re-use wastewater streams from water exhibits and features, and will employ a bioswale for natural filtration.

  5. Green Exhibitions: A solar tree will demonstrate how the rooftop solar system functions, allowing children to learn about solar energy while a cistern shows how condensation is captured from the roof, filters down through collectors, and gathers in a transparent tank.

Can I Bring My Pet To The DoSeum?

While we love our four-legged friends, we ask that families bring only their two-legged, human members to visit The DoSeum.

For The DoSeum's policy on service animals, please see below. 

In accordance with Texas law and the federal Americans with Disabilities Act (ADA), service animals are welcome to accompany Guests with disabilities at The DoSeum. Service animals are not required to wear identification and owners are not required to carry paperwork. Service animals are required to remain under the control of the handler at all times.

The ADA describes a service animal as a dog or a miniature horse that is individually trained to perform tasks or do work for the benefit of a Guest with a disability. The tasks or work the animal does must be directly related to the Guest’s disability.

If a Guest’s disability is not apparent, DoSeum staff may only ask whether the dog or miniature horse is a service animal and what assistance it is trained to provide. DoSeum staff may not ask questions about a service animal’s certification or qualifications, and may not restrict access to any public area of The DoSeum.

For the safety of our Guests and in the interest of maintaining hygiene standards, animals that do not fit the ADA definition of service animals will not be admitted to The DoSeum. This is consistent with Texas law and the ADA.

The DoSeum reserves the right to refuse admission to a service animal that poses a direct threat to the health and safety of others. If a service animal is aggressive towards Guests, The DoSeum will ask its owner to remove the animal from the premises.

The DoSeum will never charge a fee for admission of a service animal or a service animal trainer. The DoSeum may ask owners of service animals to pay for any damage caused by the service animal.

Texas law imposes penalties on those who falsely claim or imply that their animal is a service animal. The DoSeum will report abuses to the police.

When Is the best time to visit?

On most days during the school year, visitors should expect to see school groups throughout The DoSeum from Mondays through Fridays until 2:30 pm. 

School holidays and Free Family Nights will attract large crowds.

Please call ahead to confirm school groups are not visiting during your planned visit if you have small children who need a less busy environment.

During your visit, some of our outdoor exhibit may be closed due to monthly maintenance or inclement weather. To check whether or not our outdoor spaces are open, please call 210-212-44543 or e-mail info@thedoseum.org.

Should I bring my baby or toddler to The DoSeum?

There are many activities for infants and toddlers at The DoSeum. Little Town is specifically designed for children under 5 years of age and features Little Crawler Park. The small gated area, features soft sculpture furnishings, flower pull-me-ups, padded flooring, and a safe and friendly environment for little ones to explore.

Changing tables are available in all men’s and women’s restrooms as well as in most of the family restrooms throughout The DoSeum.

You are welcome to nurse your child anywhere in The DoSeum.  However, we do have a private nursing room located on the first floor inside the Little Doers Den (next to Little Town).  Please see the front desk or a Child Experience Ambassador for help locating a quiet space for you and your little one. 

What type clothing is recommended to wear during my visit?

For a fun and safe visit to The DoSeum, we recommend all guests wear their their “play clothes” and closed toe, rubber soled sneakers or shoes.

Adults:  Do not wear high heeled shoes, open-toed sandals, or flip-flops, and please remove all loose or hanging jewelry. It’s always a good idea to bring a change of clothes for the little ones, especially if they plan on exploring our water features!

The DoSeum features several areas where we host potentially messy or wet science and art activities, as well as outdoor water features in both the East and West Yards. While we aim to use washable materials and have smocks available for guests, sometimes it will be hard to avoid spills and splatters.

If your little one plans on entering Will's Stream or WaterWorks, we recommend you bring a change of clothes and towel.

Can I bring my stroller into The DoSeum?

To help us manage crowds and enforce safe distancing, we highly encourage you please leave your stroller in your vehicle if possible.

If you must use a stroller inside The DoSeum, we suggest the use of smaller, “umbrella” strollers that are easier to store/park as space will be limited.

Can I bring food into The DoSeum?

Visitors may bring small snacks, bottled water, and baby food/formula, but not allowed inside galleries.

No outside meals allowed.  Meals must be purchased from the cafe or consumed prior to entering The DoSeum.

Bakery Lorraine at The DoSeum features healthy, kid-friendly meals and snacks to tame hungry tummies or satisfy a sweet craving. You’ll be sure to find a selection of yummy pick-me-ups to fuel your day of fun!

What forms of payment can I use at The DoSeum?

The DoSeum accepts Visa and Mastercard.

An ATM machine is located next to the locker rental area off the main lobby.

Cashless transactions highly encouraged highly encouraged at this time.


Questions about our Guest Policies? Review our Guest Code of Conduct before your visit!