Birthday Party FAQ

Birthday Party FAQ

party planning

Booking Your Party (Availability)

How do I book a party or check on availability?

Visit the Birthday Party Reservation page to check availability and book your celebration! If you have questions after booking the reservation, email the Birthday Party Team at birthdays@thedoseum.org , or call (210) 572-0610 on Tuesday, Thursday, and Friday.

WHAT DAYS AND TIMES ARE AVAILABLE?

Parties may be booked on Saturdays and Sundays.

DoSeum hours on Saturday are 9:00 am – 5:00 pm

DoSeum hours on Sunday are 11:00 am – 5:00 pm

 Available Times:

SATURDAY SUNDAY
9:30am - 11am 12pm - 1:30pm
1 pm- 2:30pm 3pm - 4:30pm*
3:30 pm- 5:00pm  

 

Reservations, Payments and Deposits

CAN I SEE THE PARTY ROOMS PRIOR TO MAKING A RESERVATION?

Absolutely! We are happy to show you the party rooms during DoSeum operating hours. Please contact the Birthday Team at birthdays@thedoseum.org beforehand to schedule an appointment.

HOW FAR IN ADVANCE DO I NEED TO MAKE A RESERVATION?

Because birthday parties are very popular, it is recommended to schedule as soon as possible.

IS A DEPOSIT REQUIRED?

Yes. Reserving a space requires a non-refundable $200.00 deposit for a single party room and $400.00 for a double party room.

WHEN IS THE REMAINING PAYMENT DUE? 

The balance is due the Wednesday prior to your scheduled party.

What if I have to reschedule my reservation?

The party can be rescheduled up to two weeks before the reserved party date. Please contact the Birthday Party team at birthdays@thedoseum.org for assistance. Parties must be rescheduled before the end of the current year.

What if I have to cancel my reservation, do I get a refund?

The deposit is non-refundable. Any balance paid will be refunded if the cancellation is made more than two weeks prior to the birthday party date.

Member Discounts

I am a Museum member. Do I get any discount on birthday parties?

Yes! Museum members receive a 10% discount on the birthday party package. The discount does not apply to activities or food.

Guests & Party Rooms

HOW MANY GUESTS ARE INCLUDED IN MY PARTY PACKAGE?

Your party package includes up to 30 admissions for a single party room and up to 60 admissions for a double party room.

HOW MANY GUESTS CAN EACH PARTY ROOM SEAT?

Single rooms accommodate 30 guests and double rooms accommodate 60 guests. Fire code restrictions prevent The DoSeum from making exceptions. 

Who is included in the total number of guests?

Every adult and child attending the party with the exception of children under the age of 11 months. Children must be accompanied by a caregiver at all times. For children’s safety, we do not allow birthday guest parents to drop off and leave their children during birthday parties. 

If I am a member or my guests are members are they counted towards the 30?

Yes. The number of guests included in the reservation is based on the maximum occupancy of the party room.

What if I exceed the NUMBER of children or adults?

Additional guests will be charged at the current group rate at the entrance. Please note, no more than 30 Guests are allowed in a single party room, and no more than 60 Guests are allowed in a double party room.

Can the party be for two children at the same time?

Absolutely! Please note both Guests of Honor when reserving the party, and be mindful of the maximum capacity of the party rooms.

Decorations, Party Entertainment & Supplies

What is the role of the Birthday Host?

Each party includes a Birthday Host to help set up and clean up your party room. Your Birthday Host will also help you place presents, food, and supplies on a cart for easy transport to and from your vehicle. The Birthday Host can answer any of your questions and address any concerns so you can focus on the Guest of Honor. If you add an activity to your party, the Birthday Host will prepare and lead that activity. The Birthday Host may not prepare or serve any food and will defer to caregivers to monitor and correct the behavior of guests.

Can I get in the party room earlier than my scheduled party time OR CAN I PURCHASE ADDITIONAL TIME?

You may enter your party room 15 minutes prior to the scheduled start of your child’s party to set-up. Additional time can be purchased for $75 in 30-minute increments if availability permits. The party room must be vacated at the designated end time of your party to accommodate the next party. Party Guests are welcome to enjoy the DoSeum until it closes.

AM I ALLOWED TO DECORATE THE PARTY ROOM?

Absolutely. The DoSeum does not allow the use of confetti, glitter or silly string in the party rooms. Guests must use painters’ tape when taping decorations to walls. Tacks, pushpins and nails may not be used. Decorations cannot be hung from the ceiling, light fixtures or any other equipment mounted on the walls or ceiling. Decorations may not be hung outside the party room.

Consider bringing an extra adult to help you decorate and set-up your room or to watch your children while you do so. Your Birthday Host will also assist in setting up the room. Any damage to walls or fixtures will be charged to the guest.

Can I bring Helium Balloons?

Yes, you may bring helium balloons to decorate the party room. Balloons must be tied to a weight. Balloons may not be distributed to party guests.

What do I need to bring?

The DoSeum will cover party tables with multi-color polka dot tablecloth covers.  You may also bring tablecloths to personalize the experience. Each room has 35 chairs and 8 tables measuring at 5 ft x 2 ft. The DoSeum does not supply utensils.

Can we use candles for the cake?

Yes, as long as they do not exceed 4 inches in length and are made of wax.  Sparkler candles and candles that produce excessive smoke or high flames are prohibited.

Can I bring in a face painter, balloon artist or Character?

Yes, but we need to know ahead of time. Please contact the Birthday Party team so this information is passed on to your host. We encourage character performers to change into and out of their costumes at The DoSeum. A family restroom is available adjacent to the party rooms. Any unaccompanied adult, including entertainers, will be asked to provide a valid state or federal ID to conduct a short background check at The DoSeum’s front desk.

Finalizing Your Party

IS THE DOSEUM APPROPRIATE FOR ALL CHILDREN?

Yes! DoSeum exhibits are designed for children from birth through age 10. Older children enjoy visiting too!

Is parking included?

One 2-hour reserved parking space will be provided for the birthday family. The DoSeum offers free parking for all additional guests as space permits.

How Do I get supplies to/from my car?

Birthday Hosts will assist in moving supplies and decorations to and from your car. You must be parked in your reserved space. Unloaded and loading are not permitted in the bus drop-off zone.

When do I need to finalize the details of the birthday party?

All details must be confirmed by 4 pm the Wednesday prior to your party.

THE PARTY

Where do my guests and I check in for the birthday party?

Birthday Parents, please plan to check-in at The DoSeum’s front desk 25 minutes before your party to allow for room set-up and decorating. Guests will also check-in at the front desk, and be directed to the 2nd floor, where they will register their attendance on a sign-in sheet for your party.

What if I have some adults attending the party that do not have children?

Adults are welcome to attend the birthday party and enjoy The DoSeum. We will ask unaccompanied adults to provide a valid state or federal ID to conduct a short background check at The DoSeum’s front desk. Unaccompanied adults without ID will not be admitted.

Where are the party rooms located?

Party rooms are located on the 2nd floor. Enter through the main lobby, turn left and go up the first flight of stairs or elevator on your right. Once you reach the 2nd floor, the party rooms will be located to your left.

What if my guests arrive before me?

You and your guests are welcome to visit from the time The DoSeum opens to the time it closes on the day of your celebration. All guests must check-in at the front desk. Please encourage your guests to allow time to check-in before the party starts. Guests should also leave gifts in their car and get a re-entry hand stamp to retrieve them if they arrive more than 30 minutes early.

What if I arrive late?

If you are running late, please call The DoSeum at (210) 212-4453 so we can tell your birthday Host and Birthday Team. Because other parties may be booked after your allotted time, we will not extend your reserved time if you are late.

FOOD & BEVERAGE

Option 1: Papa John's Pizza

Large 1 topping pizza - $11.00*

Large any toppings pizza (up to 5 toppings) - $14.00*

MEATS:

Pepperoni Sausage Spicy Italian Grilled Chicken
Canadian Bacon Beef Bacon Anchovies

 

VEGGIES:

Green Peppers Onions Jalapeño Peppers  Pineapple
Roma Tomatoes Mushrooms Banana Peppers Black Olives

 

DRINKS:

2-Liter Pepsi Products - $3 each

Pepsi Diet Pepsi Mountain Dew
Sierra Mist Mug Root Beer Orange Crush

 


*Please add $3.00 for Papa John’s delivery fee per order. You may also add a tip for Papa John’s driver.

Plates, napkins and cups will be provided upon request.


How do I order Papa John’s Pizza?

Just place your order with the Birthday Team.  These prices are only offered through The DoSeum. Food Orders must be finalized by 4pm the Wednesday prior to your weekend party.

Option 2: Bakery Lorraine

Lunch Box Options: 
OPTION 1
Choice of: Ham & Cheese or Peanut Butter & Jelly (Strawberry/Grape)
Includes: Fruit Cup & Chips
$5/child
OPTION 2
Choice of: Ham & Cheese or Peanut Butter & Jelly (Strawberry/Grape)
Includes: Fruit Cup, Chips & Chocolate Chip Cookie or Mac
$7/child
OPTION 3
Choice of: Ham & Cheese or Almond Butter & Jelly (Strawberry/Grape)
Includes: Fruit Cup, Chips & Cupcake (Chocolate/Vanilla)
$9/child
OPTION 4
Veggie and/or fruit tray platter
$30/each
 
BEVERAGES:
Apple Juice $1.50 each
Milk $1.50 each
Bottled Water $1.50 each
Unsweet Tea $25 per full dispenser or $2.50 per individual cups
(includes cups and straws)
Lemonade $25 per full dispenser or $2.50 per individual cups
(includes cups & straws)

 


Sheet Cake Options:

Two layers of cake with two layers of filling, covered with buttercream icing. Inscribed piping and sprinkle decorations are standard. The two flavors available are chocolate ganache and vanilla.

Small Rectangular Cake: $40 (Serves 20)
Large Rectangular Cake: $80 (Serves 40)
Cupcakes: $1.50/each
Macarons: $13.00 per 6


How to order:

Please specify The DoSeum when sending inquiries. The adult catering menu is available upon request.
Contact: Xelina Flores, 210-363-9135, xelina.flores@bakerylorraine.com

Minimum 2-week notice for cake orders and 5-day notice for all other orders. 

Option 3: Outside our recommended vendors

Want to bring in your own food?  No problem!                               

No problem! Outside food not ordered through The DoSeum or Bakery Lorraine and served to party Guests requires a signed Food Waiver Form and a $35 waiver fee. Store bought cakes or cupcakes and sealed drinks are the exception, and may be served without a Food Waiver Form and waiver fee.

If I decide to bring my own food, is there somewhere to store it?

As space permits, the Birthday Party team will refrigerate or freeze food during your dedicated party time. The DoSeum is not equipped to heat or prepare any food.

What can I bring to keep my food warm?

You may bring up to two Crock-Pots, warmers, chaffing dishes, sternos, hot plates, microwaves, roasters, and any equipment with high heat or open flame are not permitted. The DoSeum is not equipped to prepare or heat food.

Can I have food delivered to The DoSeum?

Yes. The Birthday Parent must be present to accept and sign for the delivery.  Please make certain you have filed the food waiver and paid the $35 waiver fee.

Can I bring in an ice chest?

Yes, you are more than welcome to bring in an ice chest for your drinks or to keep your food items cold. Alcoholic beverages are not permitted.

Special Notes

Alcoholic beverages, tobacco products, cigarettes and e-cigarettes are strictly prohibited at The DoSeum. The DoSeum campus is private property and cannot be used for private birthday parties or events without reservations.

Tables outside the party rooms cannot be used for your party.  The DoSeum is not liable for theft or damage of personal property occurring at The DoSeum.

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