Reopening

Reopening

WE'RE READY
WHEN YOU ARE


OUR PROMISE TO YOU!

The DoSeum is more than a children’s museum.  As a premier leader in informal education and a convener for joyful learning experiences, we cherish the role we’ve played in connecting families and transforming communities over the past 25 years.  We’ve always taken great care to provide a safe and healthy place for children to learn, explore, create, and discover. 

Now, as we begin to implement a phased re-opening model during this extraordinarily challenging time, we do so with a continued focus on the health and wellbeing of our Guests and Staff and a strong commitment to maintain high standards in our safety and cleaning procedures that align with regulations and recommendations established by the CDC, city and state mandates, the Texas Education Agency, and other national museum and camp organizations.

Over the years, we’ve served to inspire and empower kids to DO their best to overcome challenges and solve problems. As we look forward to re-opening our doors, we invite all our Guests to partner with us in our efforts to continue to promote a joyful, safe, and healthy environment for all.  Together we can DO this.

 

In our effort to prevent the spread of the COVID virus we have implemented the following procedures:

  • Social distancing protocols following the recommendation and guidelines set out by the State of Texas and CDC.
  • Implementation of new health protocols regarding the service of food as set out by the State of Texas and CDC.
  • Increased cleaning and sanitation protocols that meet or exceed the recommendations set out by the State of Texas and CDC, including the use of disinfectants specifically for use against the SARS-CoV-2 (COVID-19) viruses.
  • Implementation of new protocols regarding video games and interactive amusements as set out by the State of Texas and CDC.
  • The use of face masks by staff and guests following the recommendations and guidelines set out by the State of Texas and CDC.
  • Implementation of occupancy guidelines set out by the State of Texas and CDC.
  • Additional training and screening for all our employees, contractors, and volunteers following the recommendations and guidelines set out by the State of Texas and CDC.
  • In the event we are notified of a COVID infection from a Staff member, we will follow all recommended guidelines and steps as outlined by the State of Texas and CDC.

 

In our effort to prevent the spread of the COVID virus help us by following these procedures:

  • Guests 10 and older required to wear cloth face masks both while inside The DoSeum as well as outdoor areas. Face masks strongly recommended for ages 2+.
  • Masks may be removed temporarily if eating or drinking at one of our designated cafe areas.
  • Avoid, where possible, being in a group of 10 or more
  • Maintain at least 6ft distance from others not in your party
  • Respect exhibit capacities
  • Use hand sanitizer and wash your hands often
  • Be mindful of time spent in each exhibit as a courtesy to other guests
  • Stay home if you feel sick or experiencing COVID-19 symptoms
  • All Guests will be required to follow the guidelines outlined by the governor of Texas.
  • Be kind to other Guests and Staff

Note: Guests who fail to follow the above guidelines will be asked to leave or encouraged to reschedule their visit for a later date when these measures are no longer in place.
 

We have taken these measures and many more to provide an environment that is safe and enjoyable for everyone! Look forward to welcoming you back to The DoSeum!




GET YOUR TICKETS TODAY!

Scheduled tickets are required for all Guests, including Members.

Purchase Tickets

FREQUENTLY ASKED QUESTIONS

 

Q: Am I required to wear a face mask? 

Yes, all Guests 10 years and older are required to wear a face mask or facial covering to follow the recommendation of Bexar County. Children ages 2 years and older will be highly encouraged to wear a face mask/covering as well, per CDC recommendations.

Q: Will you accept cash?

All reservations must be booked and paid online.  If you wish to purchase your tickets using cash, they must be purchased in person at The DoSeum and will be sold on a first come first serve basis.   Please note The DoSeum Store and Bakery Lorraine Café also accept cash, but also strongly encourage cashless transactions.

Q: Will I have to wait in line when I arrive?

All timed tickets must be reserved online for entry. This will help us control crowds and limit your wait time as much as possible. We suggest arriving 15min before your timed session. Please bring a hat or umbrella in the event there is an unexpected delay. 

Q: I purchased a general admission ticket earlier this year, may I use it this Summer? 

Tickets for visits this Summer require reservation of a timed visiting session.  Any tickets purchased or gifted prior to our temporary closure will be honored after Labor Day. 

Q: Can I bring outdoor food and beverages?

Visitors may bring small snacks, bottled water, and baby food/formula.  Food and beverages are not allowed inside galleries.  No outside meals allowed.  Meals must be purchased from the cafe or consumed prior to entering The DoSeum.

Bakery Lorraine at The DoSeum features healthy, kid-friendly meals and snacks to tame hungry tummies or satisfy a sweet craving. 

Q: Can I leave The DoSeum and re-enter?

Admission is good for the duration of your timed session. Guests may leave and return during their timed session and simply show their receipt or their check-in identifier (sticker or band) at the front desk upon re-entry.  You do not need to go through the check-in line for re-entry.

Q: May I apply my ASTC/ACM reciprocal benefits to visit this summer?

Due to the nature of our special Summer ticketing process, we will not honor any ASTC or ACM memberships at this time.  We will reinstate this benefit after Labor Day.

Q: Can I purchase discounted tickets online?

Yes, Guests may purchase their discounted tickets online and are required to present proof of eligibility at DoSeum Check-In.  Failure to present a valid id (as indicated below) will result in a full refund and Guest will be required to repurchase ticket(s) at the General Admission rate.

Available Discounts:
  • DoSeum Members and Circles Society Members: Free admission. Required: Membership ID.
  • Military: $4 off admission for active and retired military and their family members. Required: Military ID.
  • Health Care WorkersFree admission June 22 through June 28th for up to four guests.  Required:  Valid employer id.
  • Museums For All (MFA): $11 off admission for up to 4 guests. Required: SNAP or WIC Electronic Benefits Transfer (EBT) card. 
  • Educators: $1 off admission. Required: Valid educator’s ID.
  • Museums on Us: One free admission on the first full weekend of every month for each cardholder. Required: credit or debit card from Bank of America, Merrill Lynch, or U.S. Trust and a photo ID.
Discounts may not be combined. One discount per transaction. Discounts will reflect on the payment page. Must show required items for respective discount upon entrance, along with a valid photo ID.
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